The Power of Case Management from an Amoskeag Health Case Manager
"One of my patients is a single mom with two daughters who is currently living in a hotel. Her daughters are patients at Amoskeag Health and were on Dr. Lisa DiBrigida’s panel (who has sadly since retired!). During their Health and Family Risk Assessments, Dr. DiBrigida noticed signs that there were economic and mental health challenges at home. She immediately gave me a call to come talk to the family. When I first met the girls’ mother, she expressed that she’s always struggled with her mental health. This snowballed into several huge challenges such as maintaining a steady income, grappling with food insecurity, and trying to take care of her daughters despite a lack of transportation and basic household supplies. I listened to her, I validated her, and I gave her a safe place to shed tears and express her fears. Then, I connected her with the right mental health supports. She was SO grateful.
Immediately after that, I put her in contact with the homeless liaison for the school district who began arranging transportation to school and new clothing for her daughters. Once her daughters were properly cared for, her entire body seemed to sigh with relief.
She was so overwhelmed and felt like she was failing her daughters before; she needed an advocate. So, that’s who I became! I immediately guided her through re-establishing her benefits through DHHS (cash assistance, food stamps, and Medicaid). Then, we set up appointments to work on reapplying for SSI benefits. As we scheduled these future appointments, we talked about where she wants to go next. I’m so proud of her; now that her daughters are cared for, she’s making her own goals.
Next, she plans to establish a reliable job and then find housing with her section 8 voucher. Our work together is still progressing, and it’s wonderful to reflect on the progress we’ve made so far."
~An Amoskeag Health Case Manager
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